Privacy Policy

To operate an online casino safely and effectively, Azurslot Casino may handle different types of information about players. The information collected depends on how a player uses the website, which services are accessed, and what information is needed to meet security, verification and legal requirements. We seek to collect information that is relevant to the purpose for which it is used.

Account and contact details

When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, username, login details and contact information. We may also keep records of preferences, account settings, responsible gaming choices, support requests and other information provided during the relationship with the website.

Identity and verification information

Online gambling services may need to confirm a player's identity, age, location or account information. For this purpose, we may handle verification documents and related information, such as information shown on an identity document, proof of address, images or other material supplied during a verification process. Additional information may be requested where needed to protect the account, prevent misuse or meet applicable obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, refunds, payment methods and other account transactions. Payment information may be processed through payment service providers, and we may receive transaction details needed to confirm a payment or manage an account. We do not seek to collect more payment information than is reasonably required for the relevant transaction or control.

Technical, device and usage information

When a player uses the website, technical information may be recorded. This can include an IP address, browser type, device information, operating system, language settings, general location information, pages viewed, access times, referral information and details about how the website is used. This information can help us keep the website working, understand performance, identify unusual activity and improve the player experience.

Personal information may be used for the following purposes. The information used will depend on the relevant activity, the account status and the reason for collection.

• To create, maintain and administer a player account.
• To provide access to games, account features and other available services.
• To process deposits, withdrawals, payments, refunds and other transactions.
• To verify identity, age, account ownership and information supplied by a player.
• To carry out security, anti-fraud, anti-money laundering and account protection checks.
• To detect, investigate and prevent suspicious, unauthorised or unlawful activity.
• To communicate about an account, transactions, verification requests, service updates and support matters.
• To respond to questions, complaints, technical issues and other support requests.
• To understand website usage, test features, troubleshoot problems and improve performance.
• To send marketing communications where permitted and where the relevant preferences or consent requirements apply.
• To meet legal, regulatory, tax, accounting, court or law-enforcement requirements.
• To establish, exercise or defend legal rights and to manage disputes or complaints.

We may combine information from account activity, verification checks, transactions and website usage where this is reasonably necessary for one of these purposes. For example, account and device information may be reviewed together to identify an unusual login or protect an account from unauthorised access. Information may also be used to apply responsible gaming controls and support safer use of the services.

Marketing messages are intended to provide information about available services or relevant updates. Where marketing consent is required, we will use the applicable preference or consent process. Players can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting privacy support as described below. Withdrawing marketing consent does not affect the delivery of essential account, security or transaction communications.

Personal information may be shared when there is a legitimate reason to do so and when the disclosure is relevant to the operation, security or legal administration of the services. We do not treat player information as public information and do not sell it simply because it has been provided to us.

• Service providers that assist with website hosting, technical operations, customer support, communications, identity verification, fraud prevention, payment processing, analytics or security.
• Professional advisers, auditors or other service providers where their involvement is needed for business, legal, accounting or compliance purposes.
• Authorities, courts or other parties where disclosure is required or permitted by an applicable legal obligation, or where it is necessary to protect rights, safety or the integrity of the services.
• Business partners or relevant parties involved in a corporate transaction, restructuring or transfer of assets, subject to appropriate handling of the information.

Third-party providers may process information on our behalf or provide services directly connected with an account or transaction. They may only receive information relevant to their role, although the information required will vary depending on the service. Players should also review any privacy information supplied by a payment provider, identity verification provider or other third party when using that provider's service.

Some service providers may handle information in countries other than Australia. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections, subject to the requirements that apply to the relevant service and activity. The location of a provider may affect how information can be accessed or disclosed under local rules.

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure communications, monitoring, authentication processes and staff or provider procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should use strong, unique login credentials and keep them confidential.

If a player believes an account or personal information has been accessed without permission, they should contact support promptly through the available support channels. We may ask for information to confirm identity before discussing an account or making changes.

Azurslot Casino may use cookies and similar technologies when a player visits or uses the website. A cookie is a small file or data entry stored on a device by a website. These technologies can help remember settings, maintain sessions, support security, understand website performance and provide information about how the website is used.

• Essential cookies that help the website operate, keep an account session active and support security features.
• Preference cookies that remember selected settings or choices.
• Performance or analytics cookies that help us understand website traffic, errors and general usage.
• Marketing or similar technologies, where used and permitted, to help manage relevant communications or measure their effectiveness.

Some cookies may be placed by service providers that help deliver website, analytics, security or other functions. The availability and use of particular cookies may change as the website and its services develop. A browser will usually allow a player to view, block, delete or limit cookies through its settings. Players can manage cookies in their browser settings, but disabling certain cookies may affect account access, website features, security functions or the way pages operate.

Information collected through cookies may be considered alongside account or technical information where this is needed for security, service operation, troubleshooting or website improvement. Cookie settings do not necessarily remove information that has already been collected or information that must be kept for legal, security or account administration purposes.

Depending on the circumstances and the rules that apply, players may have rights relating to their personal information. These rights can include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of their information, and withdrawing consent to marketing. Other rights may apply in particular situations, such as asking about the use or disclosure of information.

To exercise a data right or ask a privacy question, contact support@azurslotcasino.best. A request should explain what the player is asking for and include enough information to help locate the relevant account or records. We may need to verify the identity of the person making the request before providing information, changing account details or completing a deletion request. This is a security measure designed to prevent information being disclosed or changed by someone else.

1. Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
2. Correction: ask us to update information that is inaccurate, incomplete or no longer current.
3. Deletion: ask for personal information to be deleted where there is no continuing reason to keep it.
4. Marketing consent: withdraw consent to marketing communications or ask for marketing preferences to be changed.

A request to delete information may not be completed in full where records are needed to operate an account, investigate fraud, resolve a dispute, protect security, meet legal obligations or keep required transaction and verification records. Some records must be kept for a period required by law even after an account is closed. Where information must be retained, it will be kept only for the relevant purpose and handled in line with applicable privacy and security requirements.

Closing an account does not automatically erase every record connected with it. Account closure and deletion of personal information are separate processes because certain records may be needed for legal, financial, security, dispute or compliance reasons. Information that is no longer required may be securely deleted, anonymised or otherwise handled so it is no longer used to identify a player, subject to the systems and obligations that apply.

We aim to respond to valid privacy requests within a reasonable period. The time needed may depend on the nature of the request, the number of records involved, identity verification and any legal or security restrictions. If a request cannot be fully completed, we will generally explain the relevant reason where permitted.